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RETURN, REFUND & EXCHANGE POLICY

Last updated: 30 September 2026

At Sajjyashree, all wallpaper is cut and dispatched specifically for your order. Because of this, we do not accept returns or exchanges for change of mind, incorrect measurements, or any reason other than a damaged, defective, or wrongly shipped product. Please read this policy carefully before placing your order.

1. Order Cancellation

  • Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, it cannot be cancelled.
  • To cancel, contact us at sajjyashree.india@gmail.com or 7679779981 / 9475565821 / 9733846510 as soon as possible with your order number.

2. Damaged, Defective, or Incorrect Items Only Eligible Case

We inspect every order before dispatch, but issues can occasionally happen in transit or during processing. We will offer a free replacement or a full refund only if:

  • The product arrives physically damaged (torn, water-damaged, crushed roll, etc.)
  • The product is defective (printing fault, manufacturing defect)
  • You received the wrong item (wrong design/pattern/quantity from what you ordered)

To claim:

  • Contact us within 7 days of delivery at sajjyashree.india@gmail.com or 7679779981 / 9475565821 / 9733846510.
  • Include your order number, clear photos/video of the product and outer packaging (unopened, if possible), and a description of the issue.
  • Do not discard the packaging until your claim is resolved — we may need it for the courier’s investigation.

Once verified, we will offer a free replacement or a full refund, including original shipping charges. Claims reported after 7 days of delivery cannot be accepted, as we’re unable to verify transit damage after this window.

3. No Change-of-Mind Returns or Exchanges

Since wallpaper is sold only by the full roll and cut/dispatched per order, we do not accept returns or exchanges for:

  • Change of mind
  • Ordering the wrong quantity or wrong size measurement
  • Colour appearing different on-screen than in person
  • Any reason other than genuine damage, defect, or an incorrect item sent by us

Please review product details, measurements, and the wall-area calculator carefully before ordering, as all sales are final except in the case described in Section 2.

4. Non-Returnable Items

Adhesive and all wallpaper rolls are strictly non-returnable once delivered, except where covered under Section 2 (damaged/defective/incorrect item).

5. Refunds

  • Approved refunds are issued to your original Razorpay payment method (card, UPI, net banking, etc.).
  • Refunds are processed within 5–7 business days of approval; it may take a further 5–10 business days for the amount to reflect in your account, depending on your bank/payment provider.
  • Shipping charges are refunded only where the claim is approved under Section 2.

6. How to Report a Damaged, Defective, or Incorrect Item

Email sajjyashree.india@gmail.com or call 7679779981 / 9475565821 / 9733846510 with:

  • Your order number
  • A description of the issue
  • Photos/video of the product and packaging

We’ll respond within 2 business days with next steps.

7. Contact Us

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